Shipping Policy – Earthleaf Skin Care
Welcome to Earthleaf Skin Care. We are committed to delivering your skincare products safely, efficiently, and with care. Please read our shipping policy below for information regarding order processing, delivery times, shipping fees, and related terms.
1. Order Processing
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- Orders are processed within 1–3 business days after payment confirmation.
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- Orders placed on weekends or public holidays will be processed on the next business day.
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- During promotions, launches, or peak periods, processing times may be slightly longer.
2. Shipping Locations
We currently ship throughout:
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- South Africa
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- Selected international destinations (subject to courier availability and customs regulations)
If your country is not available during checkout, please contact us directly for assistance.
3. Delivery Timeframes
South Africa
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- Major Cities: 2–5 business days
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- Regional & Remote Areas: 4–8 business days
International Shipping
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- Estimated delivery: 7–21 business days
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- Delivery times may vary depending on customs clearance and local postal services.
Please note that delivery estimates are not guaranteed and may be affected by weather conditions, courier delays, strikes, or customs inspections.
4. Shipping Fees
Shipping costs are calculated at checkout based on:
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- Delivery location
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- Package size and weight
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- Courier selected
Free Shipping
We may offer free shipping promotions on qualifying orders from time to time.
5. Order Tracking
Once your order has been shipped, you will receive:
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- A shipping confirmation email or message
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- Tracking information where available
Customers are responsible for monitoring delivery updates provided by the courier.
6. Incorrect Shipping Information
Please ensure your delivery details are accurate before placing your order.
Earthleaf Skin Care is not responsible for:
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- Delays caused by incorrect addresses
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- Failed deliveries due to unavailable recipients
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- Additional courier charges for redelivery
If an order is returned to us due to incorrect information, additional shipping charges may apply.
7. Lost, Delayed, or Damaged Parcels
If your parcel arrives damaged or appears lost:
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- Contact us within 48 hours of delivery
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- Include your order number and photographs of the package/product if damaged
We will work with the courier to investigate and assist where possible.
8. Customs & Import Duties
International customers are responsible for:
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- Customs duties
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- Import taxes
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- Any additional clearance fees required by their country
These charges are not included in product or shipping prices.
9. Delivery Restrictions
For safety and hygiene reasons:
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- We do not deliver to PO Boxes where courier services are unavailable
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- Certain products may have shipping restrictions depending on destination regulations
10. Contact Us
For shipping assistance or order inquiries, please contact:
Earthleaf Skin Care
Email: info@earthleaf.co.za
Phone/WhatsApp: +27817328132
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Earthleaf Skin Care reserves the right to update or modify this Shipping Policy at any time without prior notice